Shipping Policy

Thank you for shopping with Aurivio — where premium quality meets trusted service.

Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays).

You’ll receive:

  • A confirmation email once your order is placed
  • A shipping confirmation email with tracking information once your order has shipped

Shipping Times

Express Priority Shipping

Estimated delivery time: 4–10 business days

Shipping times begin once your order has been processed and handed over to the carrier.

Please note that delays may occasionally occur due to:

  • Customs processing
  • High shipping volume periods
  • Weather conditions
  • Other unforeseen circumstances

We’ll always do our best to keep you informed.

Shipping Costs

Shipping rates are calculated at checkout based on your:

  • Delivery location
  • Selected shipping method

Customs, Duties & Taxes

Customers are responsible for any customs duties, import taxes, or fees that may apply once the order arrives in their country.

These charges are not included in your checkout total and must be paid directly to the shipping carrier or customs authority upon delivery.

Tracking Your Order

Once your order has shipped, you’ll receive a tracking number via email.

Please allow 24–48 hours for tracking updates to appear after shipment.

Incorrect Shipping Address

Please double-check your shipping address before placing your order.

Aurivio is not responsible for packages lost, delayed, or misdelivered due to incorrect or incomplete addresses provided during checkout.

Lost or Stolen Packages

If your tracking information shows that your package has been delivered but you cannot locate it, please contact the shipping carrier directly to file a claim.

Aurivio is not liable for packages confirmed as delivered by the carrier.

Return Policy

We offer returns within 14 days of receiving your order.

For complete details regarding returns, refunds, and exchanges, please refer to our Return & Refund Policy.